Terms and Conditions

4078641
777 7998 30
73 Church Road, Hove, East Sussex, BN3 2BB

  • 1 Meanings
    • 1.1 Any course run for a single company or group of companies that have come together for the purpose of running a single course will be referred to as a Closed Course
    • 1.2 Any course run at a prearranged time date and Venue for any who wish to attend will be referred to as an Open Course
    • 1.3 Any person attending a course will be referred to as The Participant
    • 1.4 A Company for whom a service is supplied will be referred to as The Client
    • 1.5 A person delivering training or other services will be referred to as The Consultant
    • 1.6 The work carried out by the Consultant will be called An Assignment
    • 1.7 Money charged to provide a service will be called The Fee
    • 1.8 Any monies expended by the Consultant travelling to and from the Venue subsistence etc. will be called Expenses
    • 1.9 The place where an Assignment is carried out will be called The Venue
    • 1.10 The town where the Venue is located is called The Location
  • 2 General
    • 2.1 Fees and prices
      • 2.1.1 All prices are quoted without VAT but are subject to VAT at the current rate where applicable
      • 2.1.2 Fees will be charged at a daily rate and for full days only. Any Assignment that takes or contains less than whole days will still attract a full day's fee for each day unless otherwise agreed in writing by prior negotiation
      • 2.1.3 Quotes and estimates are valid for three months
      • 2.1.4 Fees are payable 15 working days before commencement of the Assignment except by prior arrangement. Expenses will be invoiced separately in arrears
      • 2.1.5 All invoices are payable within 14 days of invoice date. Failure to pay by the due date may attract an additional 1% per month or part month thereafter
      • 2.1.6 Queries on invoices must be raised within 14 days. After this period the Client is deemed to have accepted the invoice charge in full and no variation or adjustment shall be made. Even if the payment period is extended beyond 14 days that does not affect the timings in this clause
    • 2.2 Expenses
      • 2.2.1 Expenses where specified are additional to the quoted fee
      • 2.2.2 Expenses will be charged for;
        • Travelling by Consultant to said Venue by whichever means of transport is deemed most suitable by Sortium Limited
        • Hotel accommodation where required good quality bed and breakfast from the day before the commencement of the course
        • Per Diem allowance for other expenses verified by receipts
        • Cost of visas
        • Hire of a suitable Venue where the Venue is not at the Client's premises
        • Hire of equipment reasonably expected or specified as being supplied by the Client. Examples may include but are not limited to; whiteboard flipchart overhead projector personal computers if required etc.
      • 2.2.3 Motoring expenses will include;
        • Mileage at a fixed rate per mile
        • Tolls road fees congestion charges and other charges that may be levied by any authority upon travelling by car
        • Parking charges including overnight charges if there is no free parking available during hotel stays
        • A hire car if this is deemed by Sortium Limited to be appropriate
      • 2.2.4 Motoring expenses will not include;
        • Any fine or penalty attracted by the Consultant due to any illegal action
        • Expenses incurred as the result of a traffic accident
      • 2.2.5 Where a course or combination of courses necessitates the Consultant being unable to return home for any day that he is not working including weekends fees will be charged at one half the quoted daily rate and per diem expenses will be charged at the full rate
      • 2.2.6 No fee will be charged for time spent travelling within the EU except where travelling is required at some time earlier than the latest practical time prior to the Assignment in which case fees will be charged at one half the quoted daily rate. Outside the EU all travelling days will incur a charge of one half the quoted daily rate
      • 2.2.7 Expenses will not be charged for;
        • Hire of equipment regarded as normal for this course but not expected to be made available by the Client
        • Any extra days that the Consultant chooses to stay at the location beyond the Assignment period
        • Any extra days that the Consultant is compelled to remain at the location due to circumstances not the fault of the Client
    • 2.3 Complaints procedures
      • 2.3.1 Sortium Limited always takes every complaint seriously and will endeavour to correct it to the Client's satisfaction as soon as possible. For this reason complaints will be supervised by the Managing Director personally
      • 2.3.2 Should a Participant have any complaint about any aspects of a course they should contact Sortium Limited as soon as feasible during or after the event. Calls may be made to the administration office on 0844 357 7953, email at info@sortium.com or write to the Managing Director at Sortium Limited P O Box 2280 Rottingdean East Sussex. Initially complaints may be lodged by telephone but ultimately a written statement must be provided by post or email
      • 2.3.3 A complainant must supply their name contact telephone number address course name date Venue trainer name and the nature of the complaint. Sortium Limited will issue an acknowledgement of receipt within 48 hours. This will indicate how long it will take us to make enquiries and when an adjudication may be expected
      • 2.3.4 Should the Client be unhappy with any decision an independent party will be appointed who will make a final ruling. Sortium Limited will agree to be bound by their decision
      • 2.3.5 Where a complaint is concerned with some aspect of the course that impacts directly upon an accreditation with any professional body Sortium Limited will refer the case to them
      • 2.3.6 Where compensation is awarded this shall be limited to the course fees the Client has paid to Sortium Limited less any VAT or other taxes. Sortium Limited cannot be held responsible for any loss caused by the negligence or other action of any third party
    • 2.4 Sortium Limited's responsibilities
      • 2.4.1 Sortium Limited will comply with all legal requirements
      • 2.4.2 Sortium Limited will comply with any conditions negotiated separately with the Client
      • 2.4.3 Any legal requirements or terms and conditions imposed upon Sortium Limited will only be enforceable if submitted in writing before any such condition will apply
    • 2.5 Client's responsibilities
      • 2.5.1 The Client is responsible for the safety and security of the Consultant and any other Sortium Limited staff that may be required to attend the Client's premises or Venue. Where the location is deemed by HM Foreign Office to present a risk to the safety of Sortium Limited staff the Client must provide a level of security at least equal to that which it provides for its own most senior staff
      • 2.5.2 Should any harm befall a member of Sortium Limited staff as a result of attending the Client's premises in the circumstances outlined in 2.5.1 above then the Client shall be responsible for all and any expenses required to rectify the situation
      • 2.5.3 Where the Venue is to be on the Client's premises the Client will be responsible for ensuring adequate and suitable training space is available with sufficient room for the lecture space and ‘break-out space' or other working areas as required
      • 2.5.4 The Client is responsible for all health and safety and insurance issues at the Venue
      • 2.5.5 The Client will supply all catering including beverages water food and other refreshments at the commencement of each day for one refreshment break approximately mid-morning lunch and one refreshment break approximately mid afternoon
      • 2.5.6 Except by prior arrangement the Client will provide presentation material such as flipcharts whiteboards data projectors and any other equipment required for the course or specified by Sortium Limited
      • 2.5.7 The Client is responsible for informing Sortium Limited of the number of Participants attending the course a minimum of seven (7) working days before the commencement. Where other deadlines apply such as registration for examinations Sortium Limited will make the Client aware of this and the Client is responsible for meeting such deadlines. Where any such deadline is missed by the Client making it impossible to run examinations this will not be a reason to cancel the course
      • 2.5.8 In the event that the Client wishes to have more than the stated number of Participants attend the course Sortium Limited will endeavour to accommodate said extra Participants but cannot guarantee that there will be sufficient material for all Participants
      • 2.5.9 In the event that the Client wishes to have fewer than the stated number of Participants attend the course Sortium Limited will accept this but the Client will remain responsible for paying the cost of the unused course material and unused or minimum examination fees
      • 2.5.10 Course materials are subject to copyright. Where for reasons of cost or efficiency Sortium Limited allows materials to be reproduced by the Client then only sufficient copies may be reproduced for the course. No additional copies may be made under any circumstances. Master copies of any material must returned to Sortium Limited and any electronic versions must be deleted immediately the reproductions have been made
      • 2.5.11 Where the Client is supplying the course for a third party any responsibility of the Client will be deemed to apply equally to that third party
      • 2.5.12 When the Consultant is to travel by car the Client shall allocate a parking space adjacent to the Venue. They will also provide assistance to convey any materials or equipment from the Consultant's vehicle to the Venue and at the end of the course to convey any materials or equipment from the Venue to the Consultant's vehicle
    • 2.6 Client's contact with the Consultant
      • 2.6.1 The Client may only contact a Consultant via Sortium Limited. Where direct contact is necessary between the Client and the Consultant Sortium Limited is to be kept fully informed of all such contacts. Where contact is by email or in writing copies of such contacts shall be forwarded to Sortium Limited
      • 2.6.2 The Client may not make any direct approach to a Consultant with offers of other Assignments within 6 months of the Consultant's last Assignment with Sortium Limited
      • 2.6.3 Should a Client breach item 2.6.2 above the Client agrees that they are liable to a cost of £150 for each day or part day of any Assignment worked by the Consultant directly or indirectly for the Client payable immediately to Sortium Limited
      • 2.6.4 Where a Consultant has to be registered by the Client with any other agency in order carry out an Assignment they may do so but this does not in any way invalidate clauses 2.6.1 2.6.2 or 2.6.3 above
  • 3 Equality and Discrimination
    • 3.1 Sortium Limited is an equal opportunities employer and welcomes all Participants on our training courses
    • 3.2 Where possible all the Venues are fully accessible and comply with the Disability Discrimination Act. We take all reasonable steps to accommodate and support Participants who have any form of disability, but not to the detriment of the other Participants. Consultants will always be willing to spend additional time at the start or end of the day to support any Participant who needs it
    • 3.2 No discrimination will be tolerated in form against any individual or group for any reason and no matter how expressed. Sortium Limited requires all Participants to comply with this condition and any who do not after a verbal warning may be asked to leave the course without recompense
  • 4 Closed Courses
    • 4.1 Contents
      • 4.1.1 Closed Courses will be of the duration and contents specified in literature published by Sortium Limited in whatever form. Details are subject to change without notification but will not change after an agreement has been reached with a Client except where a change is required to comply with instruction from an accrediting or authenticating body
      • 4.1.2 Where Clients require courses that are different from published details then a development fee may be charged. This fee will be subject to negotiation
    • 4.2 Cancellation of a Closed Course
      • 4.2.1 Either party may cancel the course without penalty fifteen or more working days prior to the commencement of the course.
      • 4.2.2 If the Client wishes to cancel less than fifteen working days but more than ten working days prior to commencement of course a penalty of 25% of the course fee will be charged. If there is a cancellation within ten working days a cancellation fee of 50% will be charged.
      • 4.2.3 Cancellation charges will be for the course fees only and will not be for expenses except where expenses have been incurred prior to the cancellation
  • 5 Open Courses
    • 5.1 Contents
      • 5.1.1 Courses will be of the duration and contents specified in literature published by Sortium Limited in whatever form. Details are subject to change without notification but will only change where necessary to keep the course current or where a change is required to comply with instruction from an accrediting or authenticating body
      • 5.1.2 Sortium Limited will not be responsible for any cost incurred by Participants for travel accommodation subsistence etc.
      • 5.1.4 Where a course is specified as being residential then Participants will be expected to stay at the Venue appointed by Sortium Limited who will endeavour to assist the Participant to book such accommodation but without liability
      • 5.1.5 Where a course is specified as being non-residential then the Participant is responsible for securing suitable accommodation. Sortium Limited will endeavour to assist the Participant to book such accommodation but without liability
  • 6 Cancellation of Attendance at an Open Course
    • 6.2.1 Either party may cancel without penalty fifteen or more working days prior to the commencement of the course
    • 6.2.2 If the Client wishes to cancel less than fifteen but more than ten working days prior to commencement of course a penalty of 25% of the course fee will be charged. If Client wishes to cancel within ten working days a cancellation fee of 50% will be charged
    • 6.2.3 Where practical Sortium Limited will waive these penalties and transfer the Participants to a suitable alternative course subject to any administrative costs being paid by the Client. If there is a subsequent cancellation it will attract a cancellation fee of 50%
  • 7 Provision of Trainers
    • 7.1 General
      • 7.1.1 Sortium Limited will provide Consultants to other Training Providers to present courses for those Training Providers
      • 7.1.2 Sortium Limited undertakes to provide suitable Consultants with the requisite qualifications and skills to undertake the Assignment
      • 7.1.3 Courses will be of the duration and content specified at the time of booking and will not be subject to change without the expressed written consent of Sortium Limited and the Consultant
    • 7.2 Cancellation of an Assignment
      • 7.2.1 Either party may cancel an Assignment without penalty fifteen or more working days prior to the commencement of the course.
      • 7.2.2 If the Client wishes to cancel less than fifteen working days but more than ten working days prior to commencement of course a penalty of 25% of the course fee will be charged. If there is a cancellation within ten working days a cancellation fee of 50% will be charged.
      • 7.2.3 Cancellation charges will be for the course fees only and will not include expenses except where expenses have been incurred prior to the cancellation
    • 7.3 Client's responsibilities
      • As well as those responsibilities listed in clause 2.5 above the conditions below also apply
      • 7.3.1 The Client must supply copies of all materials required by the Consultant to carry out the Assignment at least ten working days before commencement of the Assignment
      • 7.3.2 The Client must at their own expense make provision to assist the Consultant learn and understand the materials in sufficient detail to be able to present it adequately and professionally
Web Site by GodfreyHart